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Other Products |
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A | B | C | D..... |
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Complementary Product - B |
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Customer Care (FAQ) |
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a. |
How does it come through interventions? |
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The knowledge and skills that go into Customer Care are |
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customer loyalty,
relationship marketing,
operations of a ‘service factory’,
profitability of service-profit chain etc.
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Yes, primarily the entire function is dependent on the behavioural skills of those who are putting up the ‘Customer Care show’ in an organisation, i.e., customer interface. |
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This in turn becomes a question of the right attitude of those who put up this ‘show’, the right communication skills and many other behavioural skills that follow. |
| Needless to emphasise, we possess the expertise to provide all assistance to position Customer Care in its proper perspective in an organisation, beginning with building the systems to upgrading the behavioural skills.. |
